Delivery and Returns
Delivery is free throughout South Africa with purchases over R1000. With purchases under R1000, there is a standard delivery fee of R100.
A full refund is available up to 30 days after you received the item, providing the following criteria are met:
- You provide proof of purchase (order number or email confirming purchase), the garden and/or pods are unused, in the original packaging and in the same condition they were received in. You must also cover the cost of return shipping fees.
To return an item, you should contact us via firstname.lastname@example.org
Our Support team will provide you with shipping information and additional details where necessary. Returned products will require us receiving confirmation at an offsite location before the refund can be processed.
Gardens or pods purchased through resellers, retail partners, or other websites are ineligible for a refund through us. Please consult their returns policies for further information.
We do not offer exchanges.
All of our Indoor Gardens come with a 2 year warranty. To be eligible for a warranty replacement, the following criteria must be met:
- You purchased the product within the last 2 years, you have proof of purchase (order number or email confirming purchase). If purchased through a reseller, retail partner, or other website, you must provide a copy of your original receipt.
Our Smart Soil provides suitable conditions for plants to thrive in. You may, however, be eligible for a replacement plant pod if any of the following has occurred:
- No germination after 3 weeks,
- plant has a disease,
- plant has been affected by pests.
Please keep in mind that all of our products are intended for indoor use. We are unable to replace pods if gardens have been kept outdoors. For Plant Pod warranty queries, please contact our Support team
We are able to cover shipping charges incurred in connection with a warranty return or warranty replacement.
If you wish to return your item(s) for any reason not covered by the warranty, you are required to cover the shipping charges.
Damaged or defective items
All damaged packages must be reported to us within 5 business day of receipt. Please do not discard any product(s) or packaging until all shipping issues have been resolved.
If you have any questions about our returns, exchanges or warranty policies, please contact our Support team via email@example.com